Customer service on Hygiene Passports

Please note that regular, unsecured email is not secure. Send e-mails that contain a classified or otherwise sensitive information, such as personal identity codes, to the Finnish Food Authority via the Turvaviesti-palvelu. With a security message, you can also send large attachments. You can only send an email in the Turvaviesti-palvelu to the Finnish Food Authority's Hygiene Passport Customer Service email address hygieniapassi@ruokavirasto.fi. You cannot send an email via the Turvaviesti-palvelu to the Finnish Food Authority's Hygiene Passport Examiners.

Customer Service number open on Tuesdays 9–12 am.