Accessibility statement

The Ruokavirasto.fi website is implemented pursuant to the law concerning digital services which requires that public network services must be accessible. This means that the website must fulfil requirement levels A and AA as determined in the Web Content Accessibility Guidelines (WCAG) 2.1 criteria.

The Ruokavirasto.fi website was published on 1 January 2019. This accessibility statement was published on 20 September 2019. The accessibility of the website has been assessed by the Finnish Food Authority in cooperation with the technical provider of the website.

Accessibility status of the Ruokavirasto.fi website

The Ruokavirasto.fi website largely fulfils the requirements of the law.

Non-accessible content

The most significant deficiencies are observed in the accessibility of attachment files. A major part of the attachment files on the website have been published prior to 23 September 2018, and with regard to the attachment files published prior to this date, the accessibility demands only apply to the files which are considered to be essential when transacting business. With regard to attachment files which are considered to be essential when transacting business, we shall be formulating a plan and a schedule for transforming such files into accessible format. In addition, we shall train our staff in providing content in accessible form and monitor our website’s accessibility status at all times.

The Ruokavirasto.fi website includes some tables in CSV format. The darkness contrast ratio of the icons used for sorting the columns in tables does not comply with the WCAG 2.1 criterion 1.4.11.

Feedback and contact information

Have you detected a deficiency regarding accessibility on our website? Please inform us of the matter and we will do our best to rectify the deficiency. We will respond to your feedback within 14 days.

For a justified reason, any information you require in order to clarify or implement your interests, rights or obligations you are entitled to receive in an accessible form. If you are not able to receive such information from our website in an accessible form, you can make a request by using the feedback form below or by sending an email message to the email address below. We shall respond to your request within 14 days. If your request pertains to a large amount of content, we can extend the response time by a maximum of two weeks. We will notify you, if the response time is to be extended. If we do not deliver the information in an accessible form, we will devise a justified certificate for this in writing.

Feedback form
Email: info@ruokavirasto.fi

Filing an accessibility complaint and a request for clarification

If you detect any accessibility issues on our website, please always provide feedback to us first.

If you are not satisfied with the response you receive, you can send a request for clarification to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland supervises compliance with the accessibility requirements in Finland. Contact information for the Regional State Administrative Agency for Southern Finland: email: saavutettavuus@avi.fi, telephone 0295 016 000 (switchboard).

If we do not comply with the requirements and obligations as set forth in the law concerning digital services, you are entitled to file an accessibility complaint to the Regional State Administrative Agency for Southern Finland.