Helpdesk

We offer our customers the information available to us on the requirements of different countries of destination and contact details to the authorities in the country of destination. Our source of information can be for example the webpages on imports of the country of destination, their contact details and the legislation regulating the import of pets to the country of destination.

As we are not responsible for the accuracy and timeliness of the information (if for example the website of the country of destination is in need of updating), the client is responsible for checking that the information is accurate with for example the relevant authority of the country of destination or the recipient of the pet or the embassy in Finland of the country in question. When needed, we will help the enquirer to find the address for the helpdesk of the authority of the country of destination.

 

NOTE! The Food Authority does not supply veterinary certificates for the export of pets to countries outside the EU.

 

First, make yourself acquainted with the material on the Food Authority's website. If asiakaspalvelija.pngneeded, you can contact the helpdesk for pet exports (outside the EU). In order to speed up the service, we ask you to first fill in this form with the preliminary details here, thank you! The form goes directly to the helpdesk for pet exports. You can also send an e-mail directly to the address vienti.lemmikit@evira.fi. We will answer your questions in the order we receive them as expediently as possible.