Service numbers and e-mail addresses

Primarily local municipal food control authorities are responsible for helping companies and consumers in questions relating to food control and legislation.

Please note that regular, unsecured email is not secure. Send e-mails that contain a classified or otherwise sensitive information, such as personal identity codes, to the Finnish Food Authority via the Turvaviesti-palvelu. With a security message, you can also send large attachments.

Customer Service number open on Tuesdays 9–12 am.

Companies: Guidelines on withdrawal of products

Published food recalls

Issues related to ATP-transports.

Send confidential or otherwise sensitive documents to the Finnish Food Authority in the security message service (Turvaviesti)

• Authorization applications kirjaamo@ruokavirasto.fi  
  • More about Authorization as a veterinarian.
• Questions about authorization, practicing the veterinary profession or control:
  elainlaakarit@ruokavirasto.fi
• Questions about veterinary registry:
  elainlaakarirekisteri@ruokavirasto.fi

lentoasema@foodauthority.fi (commercially imported animals when more than 5 or who travel unescorted) 
kolmasmaa@foodauthority.fi (animals who are accompanied by the traveller or non-commercially imported animals, or the number of animals is less than 6)
vienti.lemmikit@foodauthority.fi (export of pets)
vienti@foodauthority.fi (export of horses)

Information about the imports and exports of animals in the EU, Norway and Switzerland can be found on the Finnish Food Authority website: https://www.ruokavirasto.fi/en/themes/import-and-export/eu-countries-norway-and-switzerland/animals/ .

If you want personal customer service and you are in Finland, you can contact your local municipal veterinarian or the regional veterinarian in your closest Regional State Administrative Agency. Contact information can be found on our website: https://www.ruokavirasto.fi/elaimet/elainlaakaripalvelut/ (in Finnish). If you are in a country outside of Finland , please contact the local national veterinary services.

Only advice, results of the tests for rabies antibodies are sent per mail only)

Veterinarians can call the following number to enquire about tests for rabies antibodies:
029 530 0400 (via the switchboard, Monday to Friday 12 am–2 pm)

Forest tree seed and seedling production, Forest Reproductive Material.

Forest tree seed and seedling production, forest reproductive material, plant health control (timber production, import and export of timber).

Forest tree seed and seedling production, forest reproductive material.

Forest tree seed and seedling production, forest reproductive material, plant health control (Oulu).

Plant health control (Lappeenranta).