Service numbers and e-mail addresses

General e-mail addresses

kirjaamo@foodauthority.fi (official communications)
info@foodauthority.fi (enquiries pertaining to the Food Authority)

Aid and financing

interventio@foodauthority.fi
koulumaitotuki@foodauthority.fi
ruoka-apu@foodauthority.fi 
tuovi@foodauthority.fi
ruokaketju@foodauthority.fi

Food poisoning or other feedback on food

Give feedback or ask about food

Food hygiene – food business operators and inspectors

ruokahygienia@foodauthority.fi

Unfortunately, we cannot respond personally to messages from individual consumers. The municipal food control authorities respond to consumer questions related to food control, the safe use of foodstuffs and suspected food poisoning. Contact municipal food control authorities

Hygiene passport

hygieniapassi@foodauthority.fi
direct number 029 5300 402 (Tuesday 9 am–12 noon)

Issues related to ATP-transports

atp@foodauthority.fi

Food recalls

takaisinvedot@foodauthority.fi

Imports and exports of pets and horses

The EU countries, Norway and Switzerland

EU-elain@foodauthority.fi
direct number 029 530 0401 (Monday to Wednesday 9 am–11 am)

NB! Telephone helpline closed on Monday 23rd December 2019.

Countries outside the EU

lentoasema@foodauthority.fi (commercially imported animals when more than 5 or who travel unescorted) 
kolmasmaa@foodauthority.fi (animals who are accompanied by the traveller or non-commercially imported animals, or the number of animals is less than 6)
vienti.lemmikit@foodauthority.fi (export of pets)
vienti@foodauthority.fi (export of horses)

Commercial exports to countries outside the EU

vienti@foodauthority.fi

Imports of food and products of animal origin

ensisaapumisvalvonta@foodauthority.fi (import from EU countries)

Enquiries about rabies

rabieskyselyt@foodauthority.fi (Only advice, results of the tests for rabies antibodies are sent per mail only)

Veterinarians can call the following number to enquire about tests for rabies antibodies:
029 530 0400 (via the switchboard, Monday to Friday 12 am–2 pm)

Animal registers

eläinrekisterit@foodauthority.fi

Sheep and goat register`s customer service number 09 85 666 002 
Swine register`s customer service number 09 85 666 003 

By-products of animal origin

abp@foodauthority.fi

Plant health

kasvinterveys@foodauthority.fi

Forest reproductive material

Kari Leinonen, Senior Officer, kari.leinonen@foodauthority.fi,  040 542 2493
Harri Leinonen, Inspector, harri.leinonen@foodauthority.fi, 050 366 8581

Organic products

Food: luomuelintarvike@foodauthority.fi
Plant production: sampsa.heinonen@foodauthority.fi
Animal production: merja.manninen@foodauthority.fi